TestimonialsHi, I'm sending this email in hopes that it makes its way to the testimonials section. I'm a returning customer of this establishment for two reasons. The first is I believe the quality of their inventory is unparalleled. The second is illustrated in my latest experience with the company. Nancy Moeller spent the better part of her afternoon assisting me in purchasing a special item for my wife. She went above and beyond the call of duty in helping me secure the perfect Mother's Day gift. Throughout the course of our conversation I revealed that I am currently injured and unable to drive or get to the store to pick my purchase up. Imagine my utter surprise when she told me she'd be delivering the gift personally!!!! I was so happy and grateful that she would do this for my wife and I! Thank you Nancy and the rest of the Moeller family!! I will never do business anywhere else and love singing your praises any chance I get. Nancy, you really made this Mother's Day special. Thanks again.
We just want to write and compliment you on the EXCELLENT customer service my husband and I received at your St. Paul store with Chad Cramer. We actually met you while in the store last weekend, but never got a chance to share with you how impressed we were with your store and with Chad. I had lost a diamond from my ring this past month and called to inquire about what you would cover, seeing that we had the setting checked in July. To my surprise, but delight, Chad told me you would replace it free of charge... AMAZING! We actually were starting a claim on our insurance, but were running the risk of being dropped, as we had 3 major claims in the past 2 years (actually this summer our house was hit by a tornado!). We made an appointment with Chad to go over our options and once we came in, decided our best route was to pick a new ring entirely, as the original setting was only a 3 prongs and could be a problem with durability in the future. Chad was absolutely wonderful to work with. Although I am sure he had managerial duties to to do, he spent 3 hours with us to help us find the perfect new ring. He gave us a trade in value for the ring that we were happy about, as well as a discount on the new center diamond. I cannot express to you enough how pleased we were leaving your store. Chad has made us customers for life, and we want to thank you for your excellent customer service! We have already referred someone to you, and will continue to do so in the future. Please tell Chad how impressed we were with his service!
I recently purchased an engagement ring at your jewelry store in Highland and I wanted to let you know how pleased I was with the experience. The two members of your staff I worked with most, Matt Mulcahy and Wendy Anderson, were both very helpful and informative. I had to drive 250 miles each way from my home in Sioux Falls, but the experience I had was worth it.
I was led to your business by the advertising on Mischke’s webcast. He is one of the most interesting people on the air and I know you are a big part of his current endeavor with City Pages. Thank you for your continued support of his show. I proposed to my girlfriend at the Minnesota State Fair on the Ye Old Mill ride and she said yes. She hasn’t stopped talking about how much she loves the ring.
I look forward to future purchases with your business and future Mischke webcasts.
I must tell you how happy I have been with the new wedding and engagement setting. It was a great pleasure working with the two of you. So much so that I have already began thinking of other pieces to add to my collection. You made it very easy and comfortable for Rob and I to purchase from you. I have gotten so many compliments on my rings. I often find myself just staring at them. I now understand why your company has been in business for so many years. You and your staff are wonderful. The two of you were the first two to take us seriously. Thank you for treating me with respect and dignity. All the best!
Thank you from the bottom of my heart for creating such a beautiful ring. I also sincerely appreciate your level of service. I will forever remember the surprise proposal. James is grateful for that too! I look forward to many years together filled with celebrations. We will most certainly be back.
We wanted to send a note to express our sincere pleasure in the service we received from Matthew J. Mulcahy.
Matt has been extremely professional and helpful. He has answered our questions and treated us with respect. It has been an honor to get to know Matt over the past year. We feel we have found both a friend and a jeweler for life.
My wife and I recently made a significant purchase in your St. Paul store and I just wanted to thank you and your staff for making the experience truly enjoyable.
Several months ago, we began to research three stone diamond rings. We wanted something special to celebrate our 15th wedding anniversary and my wife had her heart set on having a center stone of at least 2 carats. We visited every mall jewelry store in the Twin Cities area and several stand alone establishments. We researched diamonds and rings on the internet and even made inquires of jewelers in New York and Chicago.
Sure, we've heard your ads on AM1280 and AM1500 radio for years. But, we had never taken the time to visit one of your stores. Since we hear your ads several times a day, I guess you could say we overlooked the obvious.
A couple months ago, I called and briefly spoke with Bill Andler. He invited us in for a formal introduction to diamonds and R.F. Moeller Jeweler. At that first meeting, we didn't tell Bill that we had already done extensive research and knew more about diamonds than most of the jewelry sales personnel in those mall stores I mentioned above. Bill was extremely knowledgeable, professional and patient. Although he did not sell us a ring or diamonds during that first visit, he earned our respect and trust, something no other jeweler had accomplished.
This past Saturday, we came in to pick up my wife's new ring. Before going in, my wife decided to hold her emotions in check so she wouldn't be too disappointed if she didn't like the way the modified setting and diamonds turned out. Needless to say, the ring was gorgeous. I think she was in shock, because it wasn't until several minutes after we left the store that the tears of joy started to flow.
Bill helped us pick out a blazing l.05ct center stone with two matching side stones, slightly over .75ct each. They are set into a stunning platinum ring that reflects both traditional and contemporary styling. The combination is absolutely beautiful!
Mark, not only did we purchase the most beautiful diamond ring ever made at a fair price, but it was a genuine pleasure working with true professionals. We are R.F. Moeller customers for life and we will proudly spread the word to our family, friends and business associates.
Thank you again for offering to make the drive out here to deliver the rings, especially on your day off. It really isn't the end of the world ...having to pick it up Saturday means that I have a little more time to plan my official proposal and Michelle won't be so tired from work. And, if nothing else, I always enjoy your free Cokes!
Seriously though, our experience with you and R.F. Moeller Jeweler has been so wonderful. Honestly, every other jeweler either didn't have the right atmosphere or it was clear that the jewelers were pushing for their commission. I just can't tell you how reassured I felt after our first meeting and that I was working with the very best and most professional people in the business.
Thank you for helping us find the absolute perfect ring set and being there every step of the way. I can't wait to shop with you folks again. (There was a really beautiful three diamond necklace that caught my eye.)
Have a great day and I'll see you Saturday Morning.
Thank you again for your assistance in my purchase of the past few weeks.
I am happy to say that my fiance, Heather, was blown away by the brilliance of the ring I offered her. Needless to say, she did accept when I asked her to marry me at the fountains of the Bellagio in Las Vegas. She truly loves the setting and the Hearts On Fire diamond still has her mesmerized. We will be sure to stop by soon to show you how it looks on her finger.
Thank you again for your wonderful service and assistance in selecting the diamond and setting. You have personified the business goals of R.F. Moeller Jeweler and should be acknowledged for the fine work you have done. We are happy to now call R.F. Moeller Jeweler our jeweler of choice.
Take care and have yourself a wonderful holiday season.